Cheesecake, Dessert, Cakes and Tortes FAQ
How do you package your cheesecakes, desserts, cakes or tortes for shipping?
What time will my gourmet dessert arrive?
What happens if the recipient is not home?
What if the delivery company is unable to complete delivery and issues a "Customer Not Available or Business Closed" exeption?
When do I have to place my order if I want it delivered the next day?
Why can't I have a cake delivered on a Monday?
Can I ship a dessert to be delivered on Saturday or Sunday?
What if I need my cheesecake to arrive before noon?
Can I send a dessert to someone in a foreign country?
Can I send a cheesecake to someone that lives in Canada? How about Hawaii?
Can I order today for delivery in the future (e.g.,can I order two cheesecakes for delivery on Wed. or Thur. of next week)?
Can I include a note with the dessert?
What is your Guarantee?
Do you ship 2DayAir in the summer months?
How do I preserve the freshness of the dessert?
How to properly or effectively slice a cheesecake!
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Our gourmet dessderts are blast frozen, then shrink wrapped with a heavy cryovac plastic. Then they go into a foam container that surrounds the cheesecake in 2 inches of insulation. This then goes into a heavy corrugated container. We ship all of our cakes FedEx service. The cheesecake will arrive either partially frozen, or cold and ready to enjoy.
The packaging insures that every dessert will arrive in perfect condition. In the event that there is no one home, FedEx will leave the cake if it is safe to do so. The cake will last 2+ days in the container...especially during the winter months!
Please order with confidence, your dessert will arrive in perfect condition, we guarantee it!
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We ship via FedEx Standard Next Day Service. The delivery time varies by location.
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FedEx will leave the package in a safe place at the address. 85% of our shipments are left at the door. If we had to depend on people being home during the day, nothing would get delivered!
As an alternative, we recommend that you ship to a business address if possible, as generally there is somebody there all day to receive the cheesecake.
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We cannot be held responsible for the gourmet dessert.
This exception generally arises when the dessert is being shipped to an apartment building or commercial office or other commercial building where you have to have an entry code to enter or you ring a bell to be let into the building.
If the recipient is not home, or does not answer, the FedEx courier can not get into the building and it is generally unsafe to leave the dessert on the street. They will leave a note at the door, and try again the next day. Unfortunately, we have found that the result is usually the same the next day.
We will make every effort to help you get the dessert delivered, but we can assume no liability if the dessert spoils in the process.
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Each product has a cut off time. We have to receive your order BEFORE the cut off time the day BEFORE you want your product to arrive.
For delivery tomorrow, PLEASE check your watch before placing your order!
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We cannot initiate a shipment on the weekend. We SHIP Monday through Friday, for DELIVERY on Tuesday through Saturday. (See Saturday delivery below)
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Saturday delivery is available. See each product for the total shipping cost. The cake has to be shipped on Friday to arrive on Saturday. Sorry, we can not ship cakes to arrive on Sunday or Monday.
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Delivery before noon requires us to ship your cheesecake FedEx Priority Next Day Service, and there is an a additional charge.
Please Note: From our experience, most cheesecakes are delivered well before 3:00 pm (especially to a business address) but if you absolutely need it to be delivered before noon, you should send your cheesecake Priority Overnight.
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At this time no. It's very expensive, and they cannot guarantee timely delivery. Customs issues can also slow down the delivery. Our experience is that nobody is happy with the results, so until that changes, we do not offer international delivery.
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Unfortunately Canada has many of the same problems as international deliveries. Even though it is in North America, FedEx will not guarantee delivery to even the largest Canadian cities.
Alaska and Hawaii are available at an additional cost, usually $10* per cake. Remote and rural areas can be more. Please call for exact charges.
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Yes, you can order up to 1 year in advance the shipping date. And since we ship every cheesecake overnight, we can pinpoint your delivery day. We deliver every day except Sunday and Monday.
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Yes you can. A gift message is included with our service. We can also put anything in the box that you want, as long as you can get it to us before your cake ships.
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If you are not thrilled with your cheesecake, for any reason* we will send another cheesecake, or cheerfully refund your money!
* The only exception to this guarantee is if you provide us with an incorrect shipping address, and the cake is late, or undeliverable due to the bad address. Therefore, PLEASE...double check your shipping addresses before you place your order and make absolutely certain you have entered the information correctly on your order form. Incorrect shipping information will most likely result in the product NOT being delivered on the designated day. The cost of any reshipped products due to incorrect address information is the sender's responsibility. Address corrections will be subject to carrier handling or correction fees (approximately $12.50). Therefore, please check all shipping information carefully, especially zip code information.
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We want to make sure our gourmet desserts arrive fresh, so in the summer months we offer only overnight delivery on most of our products.
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To preserve the freshness of your gourmet dessert, we recommend that you place the cake in the refrigerator or freezer soon after arrival. Remove cake 45 minutes prior to serving. If frozen, allow the cake to thaw for approximately 2 hours then serve. Most desserts have refrigeration life of 7 days and can be left in the freezer for up to 2 months.
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1. Take a chefs knife and hold over burner on stove, just long enough to heat up the blade (can also be done by holding under running hot water)
2. Slice cheesecake completely in half first (this will make pulling the slices out much easier)
3. Wipe the blade of the knife off after each slice. (Starting each cut with a clean blade will result in a much nicer looking slice of cheesecake)
4. Heat the blade again and repeat.
5. Only slice as many pieces as you will use at one time. The rest of the cake will keep much better if not sliced.
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